AI chatbots for businesses and websites
It answers from your content, says when it doesn't know, and hands over to a person.
- founded
- 2018
- projects delivered
- 200+
- clients in Sardinia and across Italy
- 65+
- nomination
- Awwwards
- projects for this service
- 1
We design AI chatbots for businesses and websites: an assistant that answers customers from the sources you approve, in several languages and in the evening too, and hands over to a person what needs one. It starts from 150 € a month, plus the model's usage cost, and the assistant is scaled to what it has to do.
The same ten questions, every day, by phone, email and WhatsApp: opening hours, prices, timings, availability. An AI chatbot for a business is there to answer those, well and at any hour, leaving people the requests that need a person.
We design assistants that answer from content the company has approved: a website chatbot for customer support, an AI virtual assistant on WhatsApp, or an internal one that searches company documents. When they don't know, they say so and hand over.
We work with companies all over Italy, and the method is the same: first the real questions, then the sources, then the hard tests. The language model is chosen at the end, on your examples.
In Sardinia, for businesses that work with tourists, the chatbot often answers in English and German before Italian: people booking a boat or a villa write in the evening, from abroad, and want an answer straight away. That's where an AI assistant makes the difference between a booking and a lost email.
Who we do it for.
Tourism & ExperiencesPeople booking a villa or a boat write in the evening, from abroad, and get an answer straight away, in their own language.
ConstructionCosts, build times, seismic safety and sustainability up front, with answers even when the office is closed.
Retail & BoutiquesCustomer support answers inside the shop on the questions that keep coming back, and hands the unusual cases to a person.
We also do it for
What's included.
TRY IT
Six requests, the same work, two ways of picking it up.
02
It answers from your content
Services, price lists, procedures, frequent questions: the assistant looks there and nowhere else. You approve the sources, and when an answer isn't there it says so instead of making one up.
03
The real questions up front
At the first tap the assistant offers the questions that really come in. For Green Tech there are six: costs, build times, completed projects, seismic safety, sustainability, contacts.
04
In several languages, at any hour
A German tourist at eleven at night gets the same answer as an Italian customer in office hours. For AVOY the concierge Sofia answers in twelve languages, twenty-four hours a day.
05
The handover to a person
Quotes, complaints, unusual cases: the assistant collects the name and the request and passes it to someone who can answer, by email, in the CRM or on WhatsApp, with the conversation attached.
06
An assistant for the team
Not only for customers: an internal assistant that answers on company procedures and documents, so the question "where's the form for…" doesn't keep interrupting the same person.
07
Conversation review
In the regular review we look at the questions left unanswered and the ones answered badly. They become new content, for the assistant and often for the website too.
The real questions
We collect the requests from the last few months and group them: which keep coming back, which need a person, which shouldn't be touched.
Sources and limits
What it can say, from which documents, and what it must never do: bespoke prices, promises, other customers' data.
Hard tests
Ambiguous questions, off-topic ones, in dialect or in English, attempts to make it say what it shouldn't. We fix it before customers see it.
Going live
On the website, with the shortcuts and the handover to a person already connected, and the privacy notice in place.
Regular review
The conversations show what's missing. We update sources and answers, and flag the website pages that ought to be written.
What we build it with.
We choose the language model after testing it on your questions, comparing quality, costs, data terms and how easily it can be replaced. Around it is the work nobody sees: search across the approved sources, the rules on what to answer, the connection to email, CRM and WhatsApp Business. Conversations are personal data: a clear privacy notice, limited retention, and no customer data used for anything else.
- Language models
- Source search
- REST API
- Webhooks
- TypeScript
- WhatsApp Business
- CRM
Do you really need a chatbot?
Not always, and we say so before the quote. We've written up the cases in our Italian article on when an AI chatbot on a website is really worth it.
When you do
Lots of repeated questions, requests outside office hours, customers writing in other languages. There an assistant saves hours of work every week.
When you don't
Few requests, all different, each needing a site visit or a bespoke quote. There you need a good form and a person who replies quickly.
When the website is enough
If it's always the same five questions, the answer is often a better-written page. It costs less and Google finds it too.
The mistakes that make people hate a chatbot
A badly made assistant does more damage than no assistant. The mistakes are nearly always the same.
It answers everything
With no limits on its sources it invents opening hours, prices and services that don't exist. It has to be able to say "I don't know, I'll put you in touch".
It never hands over
The customer writes "I want to talk to someone" three times and gets three automatic replies. The handover to a person is part of the project.
Nobody reads the conversations
Unanswered questions stay unanswered. A regular review is enough to make the assistant grow instead of age.
Real projects.
AVOY
Sofia, the marketplace's AI concierge: she helps guests and hosts on the platform in twelve languages, twenty-four hours a day.
Green Tech Costruzioni
Greeny opens with the six real questions of people looking for a home, costs and build times first, and answers in the evening too, when the office is closed.
What clients say.
In the world of bilingual yacht charter, the first impression on the web is worth everything. Now our platform is fast, elegant, and provides all the technical details it takes to bring clients on board without a worry.
Your Charter
Sanluri is not just a building site. It is the first demonstration that in Sardinia you can build differently — faster, more sustainably, more safely.
Green Tech Costruzioni
We wanted our beauty suite to convey elegance and relaxation from the very first moment. With this new identity and the integrated booking system, clients walk in already in the right frame of mind for wellness.
Estetica Valeria
In our restaurant in Olbia the care for the kitchen goes hand in hand with the guest's experience. Between the digital menu and smart reservations, whoever comes to see us enjoys dinner without a hitch, starting from the choice of table.
La Sartoria del Gusto
Our physical studio in Porto Cervo needed a website as polished as our rooms. Now managing schedules and classes is smooth, and whoever steps in online finds themselves immersed in our very atmosphere.
Flow Studio Pilates
Our floral installations live on detail and immediate visual impact. Having such a well-kept digital gallery lets us show clients our value straight away — and they often give us carte blanche.
Ketty Flowers Designer
At our polyclinic in Palau we care for patients of every nationality, so a multilingual welcome in no fewer than eight languages is vital. Having a perfectly structured website has removed any misunderstanding and sped up access to appointments.
Medica Palau
Telling Sardinia without falling into the usual tourist clichés was our real challenge. This brand and the visual identity we built with the team have tremendous strength and breathe the authentic soul of the island.
Sarda Trips
Managing eight lodgings between San Teodoro and Porto San Paolo without handing a small fortune to the big booking platforms seemed a pipe dream. Since we have had our own direct channel, margins can breathe again and guests reach us without intermediaries.
Ambra Holiday Rooms
We needed a Sardinian listing platform that highlighted both stays and local experiences, giving owners visibility without punishing fees. With Avoy we have the right tool: fast, organised by category, and without crazy commissions strangling the business.
AVOY
In Sassari we wanted to position ourselves as the Longevity Wellness centre of reference, stepping out of the usual patterns. The new brand and the web platform literally jump off the screen, communicating pure innovation.
LOWE
With three wine shops on the Costa Smeralda we needed an online meeting point that did justice to our labels. Now whoever is looking for the right wine finds the way home straight away.
In Vino Veritas
Management software for restaurants and hospitality has to be concrete help between the tables, not an IT nuisance. This software turned our internal organisation around, cutting errors to zero and letting us work with a clear head.
hoopit
Before launching the app for our Pilates classes, between Porto Cervo and the digital side we lost hours coordinating chats and phone calls. Now our clients manage live and on-demand classes on their own, and we finally get to enjoy the work.
Flow Porto Cervo
Launching a sustainable streetwear e-commerce with print-on-demand was a complex bet. Now the shop runs perfectly, the graphics stand out at their best, and we can focus on creativity alone without the stress of warehouse stock.
Fionard
In our line of work roadside assistance allows no waiting, and the workshop has to be a byword for total reliability. Having such a direct digital point of reference lets customers find exactly the seriousness we put on the road every day.
CDA Servizi Auto
As a creative studio we were tired of having a sloppy image. We finally have a website and a portfolio worthy of our capabilities, which speak plainly to anyone who means business.
Wonder Creators
Companies we've worked with.
- Your Charter
- Estetica Valeria
- Fondazione di Sardegna
- Avoy
- Fionard
- racconta.si
- Cantine Antigori
- Tenuta Stalder Guiso
- Nanumoru
- Hopfenberg
- Versilia Weimar
- Sa Republica Sarda
- Sud Delivery
- Impresa Restaura
- Green Tech
- Studio Legale Senis
- Avvocato Zuddas
- Manufatti Vinci
- Viapixel
- Tecnicoffee
- Saditappo
- Academia de su Sardu
- Agenzia Labix
- Been Energia
- Il Redentore
- Studio Foto Immagine
- CDA
- Osua
- Punta Falcone Resort
- 5 Star Mooring
- IVV
Frequently asked.
A custom chatbot for a business starts from 150 € a month, plus the model's usage cost, which we estimate beforehand on your numbers. From there it is scaled to what it has to do: where it answers, from which sources, with which connections. The quote is written and free: after a call, or from the configurator at /en/quote/.
A model can get things wrong, and we don't promise otherwise. That's why we limit it to the approved sources, test it on hard questions before launch and teach it to hand over to a person when it doesn't know.
They are personal data: we keep them only for as long as the review needs, with a clear privacy notice on the website, and we choose providers with clear, written terms on how data is used.
Yes, the same assistant can answer on the website and on WhatsApp Business, with the channel's rules and the handover to a person. WhatsApp automation has a page of its own.
Yes. The real questions are collected remotely, testing happens in an environment you open from the browser and the review is on a call. We work this way with companies all over Italy.
AI chatbots
It answers from your content, says when it doesn't know, and hands over to a person.
The price goes up with the sources to prepare, the channels the assistant lives in (website, WhatsApp, internal tools) and what it has to do beyond answering. The model's usage cost is separate and grows with the conversations.
WHAT'S INCLUDED
- Website assistant on your sources
- Shortcuts to the real questions
- Handover to a person
- Answers in several languages
- Internal assistant on your documents
- Regular review of conversations